Frequently asked questions

Single-robot, Lifetime, and Founding purchases are permanent ownership of the licensed robot(s). Premium and Quant subscriptions grant access to the included library for the paid term only.

A single-robot purchase licenses one robot, permanently. Lifetime and Founding are one-time purchases with permanent access. Premium and Quant are subscriptions: full access to the included library while the term is active.

Access to subscription-included robots ends at expiry — there is no grace period, so renew before the end date if you want uninterrupted operation. Permanently owned robots are unaffected, and you can resubscribe at any time.

No. Licenses are personal and tied to your account's License Key/Secret. Reselling, sublicensing, or sharing credentials violates the Terms of Service §5 and leads to revocation.

MetaTrader 5 and a broker account meeting the published requirements on the robot's spec sheet. Robots run on your account with your settings — we never hold funds or trade on your behalf.

Any broker offering MetaTrader 5, as long as your account type meets the requirements on the robot's spec sheet (instrument, leverage, and account conditions). Check the spec sheet before you buy — broker execution quality still affects results.

Not required, but recommended for uninterrupted 24/5 operation: a dropped connection can leave positions unmanaged. Choice of VPS provider is yours.

Yes — and we recommend it. Run any new robot on a demo account (or small live account) first to confirm your setup matches the spec sheet before scaling up.

Download the robot from your account, attach it to a chart in MetaTrader 5, and activate it with the License Key/Secret issued to you. Each robot ships with step-by-step setup instructions; if anything fails, contact support.

Every report follows the same 57-field contract covering returns, drawdown, trade statistics, and test conditions — same metrics, same order, for all 150+ strategies in the library. Details on the Methodology page.

Backtests are hypothetical, produced from historical data, and we say so plainly. Where live data exists, it is shown next to the test — never instead of it.

Expect differences. Live trading involves slippage, variable spreads, requotes, and your broker's execution quality — none of which a historical test fully captures. That's exactly why the Risk Disclosure exists; read it before buying.

No — and nobody honestly can. We guarantee the robot runs as documented; market outcomes carry real risk. Past performance, tested or live, does not guarantee future results.

Yes. Every strategy has losing trades and drawdown periods — they are part of how systematic trading works, and the backtest report shows them honestly. Never trade money you cannot afford to lose.

No. NeuronAlgo is a software licensor: we license robots that run on your own account, under your control. No managed accounts, no signal services, no access to your funds — ever.

Rules differ by country, broker, and account type (some brokers and prop firms restrict EAs). It is your responsibility to confirm automated trading is permitted where you live and on the account you use.

Checkout generates a cryptocurrency invoice with an exact amount, a supported network, and an expiry time. Send the exact amount on the specified network before the invoice expires — blockchain payments are irreversible, so double-check before sending. Full terms in Terms of Service §7.

If a robot fails to install, activate, or execute its strategy as demonstrated on a supported setup, and our team can't get it running within 30 days of purchase, you get the full purchase price back. Full conditions in the Refund Policy and Terms §8.

Dissatisfaction with trading results, trading losses, broker-side issues, unsupported setups, and modified files. The guarantee applies once per customer per product, on the initial purchase only.

Confirmed blockchain transactions can't be reversed, so an approved refund is issued as a new outbound USDT payment to a wallet you provide, equal to the USD value of your purchase when the original invoice was generated.

From your Account & Plan dashboard, any time. Cancellation takes effect at the end of the current paid period; there are no partial-period refunds.

Contact us within 30 days of purchase with your account email, robot name, MT5 build, broker, and a screenshot. Most issues are configuration and get fixed fast; if we can't fix it, the guarantee kicks in.

Within one business day, at [email protected].